Returns and Refunds

BridgePro Return Policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.

Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.

In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.

If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.

There are two ways to refund/cancel your purchase:

  • You can return the product to our warehouse with your receipt and, if applicable, a front copy of the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
  • To cancel your order, contact us at [email protected] so one of our helpful colleagues can assist you. Have your order reference number and delivery details to hand.

Please also note: if you’re returning an item you paid for by PayPal, we can provide an exchange but not a refund.

Once we have received the goods back from you, we will give you a refund for the cost of the product excluding the delivery charge. We recommend you select the least expensive type of standard delivery to get the goods to us.

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.

We cannot refund/cancel your purchase:

  • If you return your product to our warehouse without proof of purchase.
  • There is a contract for services with the product and you have started using the services.
  • The product is not in a ”as new” condition and not complete with all accessories, free gifts, the original box and packaging provided.
  • The seal has been broken on a personal hygiene product.
  • The goods were a special order to your specification

Faulty goods

We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

If a DVD, CD, or software item is faulty under guarantee we will exchange it for the same title or offer a refund.

To return a product you can either:

We endeavour to return all contact within 3 days hours.

Refunds for returned faulty goods exclude the delivery charge but you will not be charged for collections. Replacement goods are sent by standard delivery.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.

For all returns and after sales service, please contact us at [email protected] where one of our team members will be able to assist you.


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