What we do with your information
At BridgeProtect+ we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (bgepro.com/shop).
Using your information
BridgePro Management Ltd (“we”) is the “data controller” of your information. We process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Products Information” you provide to register your appliance or device (your name, address, contact, and goods details). We may also process information concerning your health where you chose to provide it. We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: registering your appliance or device; undertaking marketing (about our products or services and those of our third party partners) by telephone, email and/or other electronic messaging services including social media; market research; customer surveys; checking and verifying your identify and contact details; recording your conversations for training, quality, and compliance purposes; and for analytics, modelling and profiling for marketing and pricing purposes; detecting and preventing crime, including fraud, and (iii) where required to do so by law. We may also ask for your consent to some uses of your information.
Sharing your information
From time to time your Personal Information and Products Information may also be shared with other members of the BridgePro Group of Companies and other future members of the Group whose details we will notify to you (“Group”), and where applicable with companies acting on our behalf or providing services to us (e.g. the companies we use to carry out repairs, IT & mailing services, storage of data and paper records and telecommunications). We will process your personal information for legitimate business interests (including marketing and analytics) in accordance with their privacy policy.
International transfers of your information
We may transfer your information to countries which may not have data protection laws which provide the same level of protection as provided in the UK. Where this occurs we use approved ‘Standard Contractual Clauses’ as an appropriate safeguard to ensure that such information is adequately secured and protected.
Keeping your information
We keep your Personal Information for two years after you terminate your policy so that we can deal with any claims. Your Products Information is kept for a bit longer, normally 3 years (a reasonable expectation of average product ownership) for health and safety.
We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing.
Rights to your information
By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:
- for a copy of the personal information we hold about you;
- for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, readable format;
- to update or correct your personal information to keep it accurate;
- to delete your personal information from our records if it is no longer needed for the original purpose; and
- to restrict the processing of your personal information in certain circumstances.
And you may also:
- object to us processing your personal information — in which case we will either agree to stop processing or explain why we’re unable to; and
- where we rely on your consent, withdraw that consent at any time.
Please note that the above rights are not absolute and certain exemptions apply to them.
You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.
Marketing
We, along with other members of our Group may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference, let us know by emailing [email protected].
Contact Details
If you need to contact us about your information or your information rights, please write to: [email protected] and we’ll be happy to help you.
Access and Support
We offer a number of product services for customers. For further information please contact our Customer Services team by clicking on ‘contact us’ on our website: bgepro.com/shop or contact us at [email protected].